Last week I received an email from the manufacturer stating that my high tech bathroom scale would no longer support pulse wave velocity. Pulse wave velocity is a measure of the time it takes for blood from your heart to reach your feet and is an indicator of arterial health. If your arteries are hard, the blood will get there quickly and if they are soft, the initial pulse will be delayed by the expansion of the vein.
This is a measurement that used to cost people money and was only performed in special facilities. The note from the manufacturer said:
“With our Body Cardio product, we brought Pulse Wave Velocity to a home scale for the first time. After routine review, we now believe that this feature may require a different level of regulatory approval. In light of this, we have decided to deactivate the Pulse Wave Velocity feature on January 24. As a result, Pulse Wave Velocity readings will no longer appear on the scale screen nor will they be viewable in the Health Mate app. Your data will be retained and is downloadable. We sincerely apologize for any inconvenience and we invite you to read our FAQ page where you’ll find out more, including how to retrieve your Pulse Wave Velocity history if you wish.”
There are many different ways to interpret this statement but it seems that some external group forced the change. No further details are provided in any of the FAQ’s.
So the manufacturer did not ask for my permission, they virtually entered my home and removed functionality from a product that I already paid for. I wrote an email telling them that I did not want them to do this, but they did it anyway. I can’t pinpoint why I feel that I have been wronged, but it’s a strong feeling and I’m sure I will be able to articulate it eventually.
So I guess the concept of purchasing a product is changing and ownership has been blurred. I have so many questions…
Does this mean that IoT products will never truly be ours? Is it ok to allow external product producers to enter our home networks to modify their products? Should producers ask for permission or do they have the right to just change things? Was this an action to avoid a copyright infringement? If it is, is it right for me to suffer for someone elses mistake? Should this be tested in court?
What do you guys think?